Refund Policy

How it works

If a module isn't the right fit for your store, contact us within 30 days of the purchase date, from the email address you bought under, and let us know which module and order you'd like refunded. This applies separately to each purchase; a renewal gets its own 30-day window from the date you renewed, same as a first-time purchase.

What happens next

Refund requests are reviewed and processed by our team, and this isn't an instant, automated checkout-page action, so please allow us a couple of business days to confirm and issue it. Once approved, the refund is issued to your original payment method via Stripe; the license the refund covers is revoked at the same time.

Consulting service requests and deposits

Some consulting services are free to request; others may require a scoping deposit. The price and terms shown on each service page apply when you submit your request. If no deposit is required, no payment is collected unless you accept our quote.

If a scoping deposit is required, it's fully refundable if you ask before we've started scoping your request. Once we've started, it's non-refundable and is credited toward your final quote. To request a deposit refund, contact us.

Outside the 30-day window

We don't offer refunds for purchases outside the 30-day window. If you're having a problem with a module, please reach out first: file a bug report from your dashboard, or contact us. Most issues are something we can fix directly.

Contact

Contact us and include your order email and which module you're asking about.